Returns & Exchanges
At Sonagi, we want your skin to love our products as much as you do, which is why we offer a 30-day window for returns on all eligible beauty items. If a formula isn't the right fit for your routine, we are here to help make it right.
Initiate Your Request
Log into your Sonagi account and visit the 'Order History' section to select the items you wish to return and receive a unique RMA number.
Prepare Your Package
Carefully pack the products in their original packaging, ensuring the safety seals are intact for non-defective items, and include your printed return slip.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location within 7 business days.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing